Thank you for shopping with us. Please read our policy carefully regarding returns, refunds, and exchanges before making a purchase.
1. Change of Mind
We do not offer refunds, store credits, or cancellations for change of mind, incorrect selections, or personal preferences once an order has been placed and processed.
2. Exchanges
We do not process exchanges under any circumstances.
3. Faulty, Damaged, or Defective Items
We stand behind the quality of our products. In accordance with consumer protection laws, you are entitled to a refund, repair, or replacement if an item you received:
-
Arrives damaged, defective, or faulty
-
Is significantly different from its description
-
Fails to perform its intended purpose
4. How to Submit a Fault Claim
If you believe your item is faulty, please contact us within 14 days of receiving your order:
-
Email: Contact us with your order number and full name.
-
Assessment: Our team will review your claim and provide instructions on how to return the item if required.